The following containers are in each policy type by default and cannot be deleted. There will be other containers that can be added to begin a policy (for example the inbound numbers container to a call policy) and those can be found from the ‘Click here to START’ box.
Policy Type | System? | Default Container(s) |
|---|---|---|
Call Policy |
| |
Data Analytics Policy |
| |
Digital Policy |
| |
DDI Calls Policy |
| |
Default Inbound Policy |
| |
Outbound Calls Policy |
| |
Default Contact Lookup (Digital) |
| |
Default Inbound (Digital) |
| |
Inbound Message (Digital) |
| |
Outbound Message (Digital) |
| |
Personal Routing (Digital) |
| |
AI Workforce Call Agent |
| |
AI Workforce Digital Agent |
|
