Event Logs

Within the Natterbox apps in Salesforce, the Event Logs page holds a record of each event experienced during operation, both automatically created by the system and manually entered by a user.

The Events Logs Page

Select the Event Logs link from the Admin Home tab.

This opens the Event Logs list view as a sub-page of the Admin Home tab, which displays Recently Viewed logs as a default.

Change list view as required by selecting a defined view from the dropdown list.

A new list view can be created by clicking the cog icon and then selecting 'New'. The filters can be edited by clicking the funnel icon edited. For more information on creating or cloning list views, read this Salesforce guide. 

Creating a list view for TODAY

It is recommended to create a list view with the filter for today and pinning it.

1. Click the cog in the top right and then select ‘New’.

2. Fill in the details for the new list view:

   1. List Name: TODAY’s Logs

   2. List API Name: [auto-populates]

   3. Who sees this list view? [your choice, it can be changed later]

   4. Click ‘Save’ at the bottom

3. Open the filters by clicking the funnel icon

   1. Change the first filter from ‘Filter by Owner = My event logs‘ to ‘Filter by Owner = All event logs‘

   2. Add a new filter:

      1. Field: Created Date

      2. Value: TODAY

   3. Save!

4. Click the settings icon again and choose ‘Select Fields to Display’.

   1. Add the fields: Description and Feature

5. Pin the list at the top so it’s the list that is open when you click in from the Admin Home page.

What is on an Event Log?

Logs that are created can have the following types:

• Archive

• Configuration

• Policy

• Security

Examples of logs that can be created:

• A Natterbox licence is assigned to a Natterbox user

• The clean up dial item audits job was initiated (only for orgs that use dial lists)

• A Natterbox user is added or removed as a group member of a Natterbox group

• A Natterbox user is added or removed as a group admin of a Natterbox group

• A Natterbox user is deactivated

• A user accesses a call recording

This Natterbox object is disabled from reports by default but can be easily enabled for reports. This allows reports to be created where a list view might not be sufficient.