Available in the Call Policy? | Available in the Data Analytics Policy? | Available in the Digital Policy? | Available in the System Policy? |
|---|---|---|---|
✔ | ✖ | ✖ | ✔ |
Purpose: Routing calls internally via 4 digit extensions (2000-7999)
Location: ‘Click here to START’ box
Use Cases
Take calls to a post call survey
Configuration
You can choose any numbers between 2000-7999 that is not being used anywhere else. For example assigned as a user extension or group extension.