17.5. Inbound Numbers Container

  • Updated on May 23, 2025
  • 1 minute(s) read
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Used for: Only Natterbox numbers can go in here. This is where calls enter the policy.

Available: Call Policy only

Display of inbound numbers with an option to add more entries.

Adding Numbers

When you click on the container, you will get this tab appear on the right:

Configuration settings for inbound numbers, including item name and extension number options.

Next, click ‘Add numbers’ and all the numbers you have with Natterbox will be listed.

A selection interface displaying various phone numbers and policies for user management.

The ones that are available will be white and unavailable ones will be blue. You can see the name of the numbers if you have customised them on the Phone Numbers tab.

If you purchase additional numbers through Natterbox and they are not visible, you will need to go to the Phone Numbers tab and click on the Icon representing a refresh action, indicating data or content update. sync button to pull the numbers into your Salesforce and make them usable.