2.1.8. Settings

Settings

This section can also be accessed by clicking the  icon on the Home screen.

My Caller ID is the number that recipients will see when you call them. You can choose any of the numbers you have available to you from the dropdown menu: choosing a number to call from that is local to the recipient has been shown to increase the chances of them picking up.

You also have the option to “Withhold my Caller ID” from here.

Device to call from enables you to choose from which device the calls you make will originate from.

Clicking Reload Call Center refreshes any changes you’ve made to your Call Center settings.

Clicking on the Webphone Troubleshooter opens a diagnostics tool that highlights any webphone issues and suggests actions to improve its performance:

How to Change the CLI (Freedom):

Changing the CLI (Caller Line Identification)

Users will be able to change their CLI on the Freedom CTI by following the below steps:

1. Navigate to the Settings menu in the Freedom CTI interface:

2. Click on the dropdown menu to see the list of available CLI numbers:

You will be able to see your personal numbers, as well as any inbound routing policy numbers that you receive calls from.

Adding a number via the Associated Numbers section with a Natterbox User page, will allow the number to be selected here. More information on how to do this can be found here - 3.3. Natterbox User Tab

3. By selecting one of the numbers, you will now present that number as a CLI when making outbound calls.

Additional Information

Users with an Admin-level permissions can change other users CLIs via their Natterbox User page - External Caller ID field:

*Please note that using a personal number as a CLI is not recommended as the return call will not reach the Natterbox platform but rather your device directly, which would result in no reporting metrics objects generated.