Please note: Voicemail Drop is not available for any inbound calls and also not available for SCV users.
Licences required to use this feature: Voice + Freedom
This feature enables you to leave a pre-recorded message when you reach a voicemail so you can move on to the next call. This can be a great time saver for when you are dialling a lot of outbound numbers that end up going go to voicemail, as it saves you explaining the reason for your call over and over again. This can be accessed from the Menu on the Freedom CTI:
Setting up Voicemail Drop
To do this you will need to have your Natterbox PIN configured.
Resetting Natterbox User pin
If you have not previously configured a PIN you can dial 1571 from your dial pad (with the webphone open) and enter the personal voicemail system.
Listen for the IVR and “press 5 for advanced options”.
“Press 6 to change your pin”.
“Enter your pin followed by the hash key”
It must be 4 digits and they cannot be in sequence (1234) or 4 identical numbers (0000). If you previously have set a PIN and forgotten it, your Natterbox administrator can reset this for you.
For Natterbox Administrators:
Navigate to the Natterbox Users tab and find the user by searching for their name
Edit their user and enter a pin (it must follow the same rules as above).
Click save and the new pin will be active.
If you do not know your pin number, go to the User Home tab, Click on your name, press Edit, enter in your pin number, then press Save.
Creating a Voicemail Drop Message
When you click on “Record new voicemail drop” you’ll hear a message that asks you to enter your PIN followed by the # key.
After this, you’ll be asked to leave your message after the beep and will then hear options to:
Listen to your message
Re-record your message
Delete your message
If you’re happy with your message, you can ignore these options and simply hang up the call to save it.
As you create messages, you’ll see them appear as in the screenshot below.
You can listen to them by pressing
You can edit, download, delete and change the name of a message by clicking the 
icon on the right of the window.
Sharing Voicemail Drop messages
All Voicemail Drop messages are private to you by default but you also have the option to share messages for all other members of your company to access.
To do this simply select “Edit” to edit the voicemail message, click the “Shared” option and then “Save Voicemail”.
Note, a user is only able to modify and share / un-share their own voicemail drop messages.
Dropping a Voicemail message
When making an outbound call, if you reach a customer / prospect’s voicemail box, you’ll see the option to leave them a pre-recorded voicemail from this icon:
Once you hear the beep on your recipient’s voicemail, select which voicemail message you want to leave: the call automatically hangs up and the message is left in the recipient’s voicemail box, meaning you can move straight on to your next task.
Note that the duration of the voicemail drop recording will not be added to your overall talk time.