17.3.2. Get Info App

Call

Data Analytics

Available

Not Available

Property

Example

Description

Speak a phrase to identify this item

To be connected to a specific extension number, press 1, followed by the extension

When this app is reached in the policy, the contents of this field are played to the caller. This should inform the caller what this app does, for example, collecting an extension number. It should specify what key tone needs to be entered onto the keypad to initiate the request for information (this should match the following field), followed by the information that will then be used by the app (see the field after).

• This field allows for TTS (which can include a macro) or a sound to be used.

A key tone to listen for. Any digit from 0 to 9, * or #

1 (default)

Select the key that the system should listen for, given the previous instruction. When the caller hears the phrase and wishes to initiate this functionality, this is the number that should be pressed.

A digit pattern to look for, to assign to a variable

\d\d\d\d or [0-9]{4}

This is the pattern of digits that need to be entered after the caller has initiated the functionality. When entering an extension number, two examples that can be used here are \d\d\d\d (4 digits need to be entered) or [0-9]{4} (means the same, where [0-9] stands for the range of numbers that can be used and {4} stands for how many digits need to be entered).

Property

Example

Description

A variable to assign the pattern to

Extension Number (default)

The system assigns a variable to the entered information based on this choice, which is from Extension Number and Dialled Number.

Type of macro assignment

Built In (default)

Select either Built In or Custom Macro.

Assign a value to a custom macro

ExtensionInfo

If Custom Macro is selected above, assign a value (i.e. a name) to it. The system creates this macro with this name at this point in the policy, which can then before referred to later. The system would save the macro in this example as $(Custom_[ExtensionInfo]).

A phrase to say when this item is selected

Please wait while you are connected

The contents of this field are played to the caller.

• This field allows for TTS (which can include a macro) or a sound to be used.

Override the Caller ID name

External Call

The Caller ID Display for the call can be overidden by the contents of this field when it is routed to a connected SIP Phone.

• This field allows for macros to be used.

If the app is triggered but there is no link to a follow up container, the call is hung up as a default.