With Natterbox, you have the capability to generate call reports at hourly intervals (group by the Hour field). Should you require reports at half-hourly intervals, this guide enables you to do so. You must create a new field in the Call Reporting object. Follow these steps to achieve this:
Creating a New Field
Click the Setup cog
in the top right and then go to the 'Object Manager'.Search for ‘Call Reporting’ and then click ‘Fields & Relationships’.
Step 2. Choose output type
Field Label = "Half Hour Intervals or similar
Field Name = autopopulates
Formula Return Type = Text
Next
Step 3. Enter formula
Formula =
IF(MINUTE(TIMEVALUE(nbavs__From_Start_Time__c)) > 30,
IF(
nbavs__Hour__c < 10,
"0" & TEXT(nbavs__Hour__c),
TEXT(nbavs__Hour__c)
) & ":30-59",
IF(
nbavs__Hour__c < 10,
"0" & TEXT(nbavs__Hour__c),
TEXT(nbavs__Hour__c)
) & ":0-29"
)
Enter a description or help text if you would like
Leave everything else as default
Next
Step 4. Establish field-level security
Leave as default or change as desired
Next
Step 5. Add to page layouts
We recommend adding to the page layouts but you can choose otherwise.
Save
Building a Report
Head to reports and create a new report…
Report type = Call Reporting
Show Me = All call reporting
Change date to Call Reporting: Created Date = desired time frame
Filter on Call Direction = “Inbound” and “Outbound”
Group by the new field created above: Half Hour Intervals
Toggle off 'Detail Rows'
That would create a report something like this (with a chart):
Or without a chart:
