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How to Capture Console Logs

  • Published on Aug 4, 2026
  • 2 minute(s) read
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When you encounter an issue with your Natterbox services, our support team may ask you to provide a Console Log.

Console logs provide our engineers with a detailed behind-the-scenes look at how your web browser is interacting with our application. This information is crucial for quickly diagnosing and resolving complex technical issues.

Follow the instructions below to capture a console log for your specific web browser.

  1. Open the page where you are experiencing the issue.

  2. Open the Developer Tools by doing one of the following:

    • Windows/Linux: Press Ctrl + Shift + J

    • Mac: Press Cmd + Option + J

    • Alternative: Right-click anywhere on the page and select Inspect, then click on the Console tab at the top.

  3. Reproduce the issue you are experiencing. Leave the console open while you do this.

  4. Once the issue has occurred, right-click anywhere in the white space of the console window and select Save as...

  5. Save the .log file to your computer.

Mozilla Firefox

  1. Open the page where you are experiencing the issue.

  2. Open the Web Console by doing one of the following:

    • Windows/Linux: Press Ctrl + Shift + K

    • Mac: Press Cmd + Option + K

    • Alternative: Right-click anywhere on the page, select Inspect, and click the Console tab.

  3. Reproduce the issue you are experiencing.

  4. Once the issue has occurred, right-click any of the log lines and select Export Visible Messages To...

  5. Save the file to your computer.

Microsoft Edge

  1. Open the page where you are experiencing the issue.

  2. Open the Developer Tools by doing one of the following:

    • Windows: Press F12 or Ctrl + Shift + J

    • Mac: Press Cmd + Option + J

    • Alternative: Right-click anywhere on the page, select Inspect, and click the Console tab.

  3. Reproduce the issue you are experiencing.

  4. Right-click anywhere in the console output and select Save as...

  5. Save the .log file to your computer.

Apple Safari

Note: You must enable the Developer menu first.

  1. Open Safari and click Safari > Settings (or Preferences) in the top menu bar.

  2. Go to the Advanced tab and check the box at the bottom: "Show Develop menu in menu bar".

  3. Navigate to the page where the issue is occurring.

  4. From the top menu bar, click Develop > Show Web Inspector, then click the Console tab.

  5. Check the Preserve Log option in the console navigation bar.

  6. Click the Trash can icon to clear the console.

  7. Reproduce the issue.

  8. Press Cmd + A to select all the text in the console, copy it (Cmd + C), and paste it (Cmd + V) into a plain text file (using TextEdit or Notepad). Save the file.

How to Send the Logs to Natterbox

Once you have saved your log file:

  1. Navigate to your open Natterbox support ticket within the Natterbox Help Centre.

  2. Use the Upload Files or Drop Files button to attach the .log (or .txt) file to your reply.

  3. If you are communicating with us via email, simply attach the file to your email reply.