How to Clear a Cache

The majority of CTI issues can be resolved by simply clearing the browser's cache. Before contacting Natterbox Support, please ensure that this has been done.

Chrome

• In the top right of the browser, select the Tools button
  
• Select History
  
• Select Clear browsing data...
  
• From the Options
  • Make sure Cached Images and Files is selected (it should be by default)
  • Within Obliterate the following items from: select The beginning of time (older information in the cache can cause problems)
    
  • Click Clear browsing data
• Log back into Salesforce to complete the process

Microsoft Edge

• In the top right of the browser, Click the 3 dots and select the History
• Click the Bin icon 
• Change the time range to All Time and tick Cookies and other site Data & Cache Images and files.
• Press Clear now and all browser windows & tabs will refresh  
• Log back into Salesforce to complete the process

Internet Explorer

• In the top right of the browser, select the Tools button
  
• Select Internet options
  
• Within the General tab, under Browsing history, select Delete...
  
• From the Options
  • Make sure Preserve Favorites website data is NOT selected, but Temporary Internet files, Cookies and History ARE selected
    
  • Click Delete
• Log back into Salesforce to complete the process

Firefox

• In the top right of the browser, select the Open menu button
  
• Select History
  
• Select Clear Recent History...
  
• From the Options
  • Within the Details section (this may need to be expanded by clicking the down arrow), make sure Cache is selected (it should be by default)
  • Within Time range to clear: select Everything (older information in the cache can cause problems)
    
  • Click Clear Now
• Log back into Salesforce to complete the process