The Natterbox Webphone Helper is a Google Chrome extension that alerts you to incoming calls and lets you Click to Dial any phone number shown on a webpage. This guide explains how to install, enable and configure the extension in Chrome. It is aimed at any Natterbox user who works in Chrome.
Overview
Once installed, the Webphone Helper sits in your Chrome toolbar and notifies you of an incoming call with a pop-up, even when Salesforce is not the active window. This means you can work in other tabs or applications and still be alerted to calls. The extension also adds Click to Dial to every webpage, so you can start a call by clicking any phone number displayed in Chrome.
Prerequisites
The Google Chrome browser installed on your device.
An active Natterbox user account.
Permission to install Chrome extensions (some organisations restrict this through browser policy - check with your IT team if the extension is blocked).
Installing the Webphone Helper
Open the Natterbox Webphone Helper listing on the Chrome Web Store.
Select Add to Chrome.
When the confirmation pop-up appears, select Add extension to complete the installation.
The Webphone Helper icon now appears in your Chrome toolbar, to the right of the address bar.
Enabling and Configuring the Extension
In the Chrome address bar, go to chrome://extensions/ and press Enter.
Locate Natterbox Webphone Helper in the list and make sure its toggle is switched on.
Select the extension's Details button, then open Extension options to display the configuration pop-up.
Use the options in the pop-up to choose which numbers are used for Click to Dial. To turn Click to Dial off, clear the relevant option.
💡
Tip: Pin the Webphone Helper to your toolbar so it is always visible. Select the puzzle-piece Extensions icon in Chrome, then select the pin next to Natterbox Webphone Helper.
Verifying the Installation
To confirm the extension is working, check that the Webphone Helper icon is visible in your Chrome toolbar and that its toggle is switched on at chrome://extensions/. When you receive an inbound call, a notification pop-up should appear even if Salesforce is not the active window.
FAQs
What does the Natterbox Webphone Helper do?
It notifies you of incoming calls with a pop-up, even when Salesforce is not the active window, and adds Click to Dial to every webpage so you can call any phone number shown in Chrome by clicking it.
Do I need to have Salesforce open to receive call notifications?
No. The Webphone Helper alerts you to incoming calls even when Salesforce is not the active window, so you can work in other tabs or applications and still see the notification.
How do I turn Click to Dial on or off?
How do I check that the extension is enabled?
Go to chrome://extensions/, find Natterbox Webphone Helper in the list and make sure its toggle is switched on. You should also see the extension icon in your Chrome toolbar.
Which browser does the Webphone Helper support?
The Webphone Helper is a Google Chrome extension and is installed from the Chrome Web Store. Always install the latest published version so you have the most recent fixes and improvements.