This guide will walk you through the steps you need to take to record only your Agent’s leg of the conversation.

There are a few ways to enable one-sided call recordings:

1) you can ask Natterbox customer support to enable it as default for your organisation, meaning every inbound and outbound call that is made (if it is recorded) will only have the agent side of the conversation recorded

2) you can use the Script Engine component in a specific routing policy to enable one-sided recording. The script must be triggered BEFORE the recording component (Record a Call or Record and Analyse).

Script to enable one-sided call recording