22. Natterbox SMS

What is Personalised SMS?

Personalised SMS is Natterbox first step into the digital channel world, this channel focuses on the 1 to 1 interaction between an Agent and their Customer to have meaningful direct conversations.

Send & Receive Texts

Send and receive personalised SMS messages to your Salesforce records via your mobile device or desktop through Salesforce. 

Regulatory Compliance

Ensure regulatory compliance by controlling message retention to safeguard sensitive information, protect your customers' privacy, and keep your business secure.

Supported Countries for SMS and MMS with Voice

The following countries are supported for any 10DLC numbers, toll-free are not supported.

• Canada (+1)

• United States (+1) 

Supported Countries for SMS with Voice

The following countries are supported for Mobile numbers only and also have support for Voice on the same mobile number.

• Australia (+61)

• Austria (+43)

• Denmark (+45)

• Finland (+358)

• Germany (+49)

• Israel (+972)

• Netherlands

• Poland (+48)

• Portugal (+351)

• South Africa (+27)

• United Kingdom (+44)

Supported Countries for SMS only

The following countries are supported for Mobile numbers only and these numbers cannot be used for voice.

• Belgium (+32)

• Brazil (+55)

• Chile (+56)

• Czechia (+420)

• Estonia (+372)

• Hungary (+36)

• Iceland (+354)

• Italy (+39)

• Lithuania (+370)

• Malaysia (+60)

• Mexico (+52)

• Norway (+47)

• Philippines (+63)

• Puerto Rico (+1)

• Singapore (+65)

• Slovakia (+421)

• Slovenia (+386)

• Spain (+34)

• Sweden (+46)