What is a Dial List ?
A dial list is a feature commonly used in telephony systems, particularly within call centers and sales environments. It is essentially a list of phone numbers that are queued for automatic dialling by a telephony system. The purpose of a dial list is to streamline and automate the process of making outbound calls, increasing efficiency and productivity for agents.
Static vs Dynamic Dial Lists
Static dial lists have items that are manually added in, dynamic dial lists update when the list view gets updated (provided the max dial list items hasn't been met).
Scheduled Jobs Related to Dial Lists
There are two scheduled jobs related to dial lists, please review the Scheduled Job guide to understand how they work:
Dynamic Dial List Processor Scheduled Job
Dynamic Dial List Report Generator Scheduled Job