A policy is what defines your call flow, as in what happens to a caller that calls your organization.
The 3 most important general rules in the policy builder are:
Call flows go from left to right and top to bottom.
Inbound organizational phone numbers can only be used in one policy at a time.
Settings set in one policy will not carry over to another policy but you can push data over on purpose.
FAQs
Do I need a Finish container at the end of a call path?
No, you only need a Finish container if you want to use the Voicemail app. If you don’t add any more containers, the call will end.
Can I make a copy of a policy?
You will need to export the policy (make a backup of the policy) and then import the policy into a new blank routing policy. This is the same way to move a routing policy from sandbox to production.
Can I copy & paste containers and apps?
Yes! Select the desired apps and containers and then right click to copy and paste. If you cannot do this, you might need to upgrade the package. If you are still having issues, please contact Natterbox support.