Specific version update information:
SCV packages prior to version 1.195 must be first uninstalled before upgrading. Please contact Natterbox Support to aid in this.
V1.201
https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000003cHULIA2
General security fixes
V1.200
https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000002ExISIA0
Fixed an installation issue
V1.199
https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000001ifzlIAA
Fixes to various cases whereby this package failed to install or update
V1.195
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000cR1nQAE
A new field, Error Message, has been added to the Voice Call object, which in future will store any SCV errors encountered during the call.
A new field, Transcription Language, has been added to the Voice Call object, which in future will store SCV transcription language used on a particular call.
V1.193
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MKGQA2
Fix for an issue whereby it was not possible to install the scv-package without uninstalling the previous version first.
V1.191
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MFkQAM
SCV Development package rename.
Back end updates for Salesforce Security Review.
V1.190
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002M7vQAE
The Salesforce permission Control Call Recording is now automatically applied.
SCV package has been migrated to a new repository.
V1.186.0.2079
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000F0tHQAS
Natterbox Recording Host has been added to the trusted sites for the SCV package
Service Cloud Voice Reports
In order to get the dedicated SCV reports and dashboards you will need to install the following package
V1.3
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t8e000000gXzJ&isdtp=p1
Added SCV reports & Dashboards