Service Cloud Voice (SCV) & Service Cloud Reports

Specific version update information: 

SCV packages prior to version 1.195 must be first uninstalled before upgrading. Please contact Natterbox Support to aid in this.

V1.199

https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000001ifzlIAA

• Fixes to various cases whereby this package failed to install or update

V1.195

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000cR1nQAE

• A new field, Error Message, has been added to the Voice Call object, which in future will store any SCV errors encountered during the call.

• A new field, Transcription Language, has been added to the Voice Call object, which in future will store SCV transcription language used on a particular call.

V1.193

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MKGQA2

• Fix for an issue whereby it was not possible to install the scv-package without uninstalling the previous version first.

V1.191

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MFkQAM

• SCV Development package rename.

• Back end updates for Salesforce Security Review.

V1.190

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002M7vQAE

• The Salesforce permission Control Call Recording is now automatically applied.

• SCV package has been migrated to a new repository.

V1.186.0.2079

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000F0tHQAS

• Natterbox Recording Host has been added to the trusted sites for the SCV package

Service Cloud Voice Reports

In order to get the dedicated SCV reports and dashboards you will need to install the following package 

V1.3

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t8e000000gXzJ&isdtp=p1

• Added SCV reports & Dashboards