Service Cloud Voice (SCV)

You will first need to have the SCV package installed and use SCV with Natterbox to utilise this package.

In order to get the dedicated SCV reports and dashboards you will need to install this package.

What’s included in the SCV Reports package?

Component Name	Parent Object	Type
SCV Inbound Dashboard		Dashboard
SCV Outbound Dashboard		Dashboard
Voice Call Object	Call Reporting	Custom Field
SCV Total calls by User		Report
SCV Total calls by Hour		Report
SCV Total calls by Call Resolution		Report
Natterbox SCV Inbound Reports		Report Folder
SCV Talk time per User		Report
SCV Contacts		Report
SCV Cases		Report
SCV Accounts		Report
SCV Total calls by User		Report
SCV Total calls by Hour		Report
SCV Total calls by Call Resolution		Report
Voice Call Resolution	Call Reporting	Custom Field
Natterbox SCV Outbound Reports		Report Folder
SCV Talk time per User		Report
Natterbox SCV Dashboards		Dashboard Folder
SCV Contacts		Report
SCV Cases		Report
SCV Accounts		Report