You may encounter difficulties when you attempt to log in to Flightdeck wallboards, and you may see an error 401 message during this process. This article provides a standard operating procedure to resolve this login issue. The steps must be performed in the exact sequence shown below.
Problem
You cannot access Flightdeck wallboards, and you may see an error 401 message when attempting to log in.
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Resolution
Close all but one Salesforce tab or window. If the Natterbox webphone window is open, close it.
From the remaining Salesforce tab, log out of Salesforce and close the tab.
Clear the browser cache, cookies, and history for all time.
Open a new browser window, navigate to your Salesforce login, and log in successfully.
Open a new browser tab and log in to Flightdeck.
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Note for administrators: If multiple agents are experiencing login issues, creating a new read-only wallboard link may also resolve the problem.
FAQs
What error code is associated with this issue?
You might receive an error 401 message when you attempt to log in.
Why does this login issue occur?
It typically occurs when the Salesforce session has expired. Logging out of Salesforce, clearing the browser cache, and logging back in re-authenticates your session and restores access to Flightdeck.
Which windows must I close first?
Close all Salesforce tabs and windows except one, and close the Natterbox webphone window if it is open.
What must I clear in the browser?
Clear the browser cache, cookies, and history for all time.
How do I log in to the read-only (Flightdeck) wallboard link?
Use your Salesforce credentials to log in to Flightdeck.
What should an administrator do if several agents cannot log in?
Create a new read-only wallboard URL and share it with the affected users. This generates a fresh link and often resolves login issues affecting multiple agents.