19.1.5. AI Translations
- 17 Oct 2024
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19.1.5. AI Translations
- Updated on 17 Oct 2024
- 1 Minute to read
- Print
- DarkLight
Article summary
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With AI call coaching it’s possible to conduct your analysis in multiple languages.
Supported Languages
English
Spanish
French
German
Bulgarian
Dutch
Note: you may use a language outside of this list but it is not guaranteed to provide as accurate of a translation.
Multilingual Analysis
All analysis that you can produce in English you can be produced in another language of your choosing, but please be aware it’s recommended to always write the prompts in English.
Example prompt for customer sentiment in Spanish:
Please rate the customer's average sentiment. If there was any profanity used by the customer do not rate the call any higher than a 1. Please return the reasoning in Spanish. |
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Example output:
Multilingual Summarization
You can use prompts to produce summarization in different languages, but please be aware it’s still recommended to always write the prompts in English.
Example prompt for summarizing calls in Spanish:
As a rating, you must give the call a score of 5. For the reason, provide a summary what happened on the call in 5 bullet points. Please include what the call was about and the steps that the agent took. Also, provide a summary of the outcome of the call. You must provide your response in the Spanish language. |
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Example output:
FAQ
Can AI call coaching translate call transcriptions fully 1 to 1?
This use case is not supported, instead it’s recommended you ask for your calls to be summarised in the desired language.
Why is the AI translation sometimes failing to translate?
It’s recommended that you ensure the translation instruction is the placed at the end of your prompt to ensure better consistency.
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