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Freedom (NBCC/CTI Package)

19 Jun 2024
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Freedom (NBCC/CTI Package)

Updated on 19 Jun 2024
3 Minutes to read

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When the NBCC package is upgraded, the new version MUST be installed with a setting of Install for All Users (this is not the default).

V2.61

Updated CTI & Webphone domain

V2.60

Added a Call Transfer configuration panel

V2.59

Changed spelling of Wrapup to Wrap-Up

V2.56

Enhanced Wrap Ups can now be configured (Note this feature requires AVS 1.287)

V2.54

Fixed an issue where call tasks were not being linked to corresponding call reporting records

V2.53

SCV Blind transfer support - note this requires Natterbox App version 1.282

V2.52

https://login.salesforce.com/packaging/installPackage.apexp?p0=04tHn000000qr9w

Fixed an issue whereby Freedom Web failed to load

V2.51

https://login.salesforce.com/packaging/installPackage.apexp?p0=04tHn000000q9jW

Fixed an issue whereby the CTI settings couldn't be saved

V2.50

https://login.salesforce.com/packaging/installPackage.apexp?p0=04tHn000000q2VK

Fixed a bug where Custom Log Template/Callback Template pick lists on Natterbox Call Center Configuration are not updated

V2.48

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Y3Ml&isdtp=p1

Fixed a bug where changing wrap up labels in the Natterbox Call Center config would take 20 seconds per update

V2.40

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G0000003Jri

Fix for a back end issue with Sharing Security Risk.

V2.39

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G0000003JrT

Fix for an issue whereby attempting to upgrade via the v2.35 link produced an error.

V2.37

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000FjF9

Fix for an issue whereby setting up multiple presence states for login in the OmniChannel configuration in Call Center Configuration had a character limit.
Fix for an issue whereby the Custom Record Pop was only working intermittently.

V2.35

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Fj31

Fix for an issue whereby the Call Reports were inserting a "+" erroneously into wrapup codes where a space should be.

V2.34

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Fj1P

Fix for an issue whereby the Natterbox CTI (for omni channel) was not expanding the CTI correctly.

V2.33

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Fj0W

New ability to turn off Case Assignment Rules when creating a Quick Case from the CTI.

V2.32

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Fj0H

Fix for an issue whereby the CTI was not automatically opening when using Natterbox CTI Utility Item.
Fix for an issue whereby the CTI was going dormant when a new tab was opened or the current tab was refreshed when using Natterbox CTI Utility Item (used for Omni channel integration).

V2.31

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Fj0C

Fix for an issue whereby the SF Winter 22 update caused CTI lookups and Groups to fail to load.

V2.29

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000SKFg

Salesforce CTI Security Review.

V2.28

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000SKFW

Fix to enable CTI Security Review - part 2.

V2.27

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000KUXq

Fix to enable CTI Security Review - part 1.

V2.26

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000KUU3

Improvement to blacklist searching of phone type fields by default in Query Label Map in NBCC config.

V2.25

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000KUNV

Fix for issue whereby some users' CTIs were failing to load due to a permissions issue in NBCC Config Apex load method.

V2.24

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Y1cU

NBCC config updated to enable explicit loading of SF org ID, profile ID & user ID via Apex REST.

V2.23

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Y1Ue

Improvement so that when using Apex REST to load NBCC config, SF REST API is automatically used for other API interactions.
NBCC sends SF org ID, profile ID & user ID to CTI client in secure mode.

V2.22

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Y1TR

Config added to NBCC to enable secure mode and flag to CTI client.

V2.18

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000859M

Notifier now uses Salesforce Profile ID passed by AVS/CTI-client for SF REST API mode.
Freedomweb domains added to CORS to make sure Salesforce does not block them from accessing Call Logs.

V2.17

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G00000084uB

Salesforce update was rendering CTI and Webphone unusuable.

If the CTI is to use the SF REST API, this build either requires AVS v1.122 or above to be installed (this gives built in profiles access) or those profiles must be given access to the below classes manually, otherwise the CTI will fail to load. All custom Salesforce profiles must be manually given access.

The access is to natterbox.NBCallCenter and natterbox.NBCallCenterRest Apex classes.

V2.8

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000AVg0

CTI Wrapup Codes now support updating Dial Item states.

V2.4

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000KTSw

CTI now able to scroll when in Lightning Service Cloud using Omni-Channel integration.

V2.3

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000KTSm

Lightning CTI component no longer breaks when multiple Call Centers are defined.

V2.1

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000KTOB

Update to the Natterbox Call Center to use CTI 2.0, which is now selected by default as the UI theme.
Recording UI is now checked by default.
Callback task Post Call Action now defaults to 'Merge notes and delete callback task'.