Why would you need to report with the Event Logs object?
The Event Logs object monitors various events occurring within the Natterbox application. These logs can be utilized to track the different actions that an administrator may perform. For instance, this includes the creation of a new Natterbox Group, the deactivation of a Natterbox User, or the retrieval of a call recording.
For more information on accessing the Event Logs page, see this guide.
How can the Event Logs object be enabled for reporting?
To be able to do more advanced reporting, you will need to enable the Event Logs object for reporting.
Please note: this will need access to Salesforce admin permissions.
Here are the steps to enable the Event Logs object for reporting:
Go to Salesforce Setup
Then click 'Object Manager'
Type 'Event Logs' in the search bar
Click on the object (API Name = nbavs__EventLog__c)
You should open up on the 'Details' Page, if not, click 'Details' on the left hand side.
Now, click 'Edit'.
Scroll down to the 'Optional Features' section
Check the box for 'Allow Reports'
Click 'Save'. Now the report type will be available in reports.
For some common reports you might build, see the next guide!
Fields, Values & Definitions
Field | Field Definition | Field Values |
|---|---|---|
Created By | A default Salesforce field used to track who created the record, mostly irrelevant for reporting purposes | Lookup (User) |
Date | The date the event happened. | Date/Time |
Description | Summary of what happened. | Text |
Feature | The part of the Natterbox app where the event happened. | Text, Example: Recording Access |
Further information | Extra details on the event. Not always populated. | Rich Text Area |
Index | Unique number reference for that event. | Auto Number |
Last Modified By | A default Salesforce field used to track who last edited the record, mostly irrelevant for reporting purposes | Lookup (User) |
Level | How severe the event was. | Picklist: Critical, Error, Info, Warning |
Log Link | Link to the related record. For example, link to the recording accessed. | URL |
Natterbox User | The Natterbox User that performed the event. | Example: John Smith |
Object (Target) | The related object link. For example, the new group that was created. | URL |
Object ID | The ID of the related object. For example, the ID of the user that was deactivated. | Text |
Owner | A default Salesforce field populated with who owns the record, mostly irrelevant for this object. | Lookup (User, Group) |
Type | The category of event. | Picklist: Archive, Configuration, Policy, Security |
UUID | The From UUID of the call reporting record if there is a related call reporting record. | Text |