12.7.1. Reports with Event Logs Object

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Here are some common reports you can build with the Event Logs object. If you can't see the 'Event Logs' report type in Salesforce reports, you will need to enable them. See this guide for how to do that.

What call recordings have been accessed?

  • Report type = Event Logs

  • Show Me = All event logs

  • Filter on Feature = Recording Access

  • Add in the columns: Natterbox User: Name, Date, Log Link, UUID

  • Optional:

    • You could group by Natterbox User or Date

    • You could use the report type ‘Event Logs with Natterbox User’ and filter on a custom Department field to only get a certain set of users.