This Fair Use Policy is intended to ensure the availability of the Services and Hardware to all eligible Natterbox customers (Clients) and that the Services are not used in an unreasonable manner.
1. Application
This Fair Use Policy applies to Client’s usage of the Natterbox Unlimited Call Plans, such as Local Unlimited Plan, International Unlimited Plan, Unlimited Inbound Plan that form part of an unlimited call package pricing plan or promotional offer, AI Agents and any services that utilise call transcription.
If Natterbox deems Client’s usage to be Unreasonable Use, then Natterbox will attempt to contact Client using the contact details provided by Client on the Client Sales Order. If Client is not responsive to Natterbox’s enquiries, or Client’s use continues to be Unreasonable Use, Natterbox may downgrade Client’s plan to the Variable Call Plan, modify Client’s Unlimited Call Plan, limit the operational time of the affected AI system or suspend the Services.
Client is liable for any additional fees, costs, expenses for additional User Subscriptions or AI system use fees at the then current variable per-minute or current rate.
If applicable, Client hereby authorises Natterbox to charge Client’s credit card on file for such Fees. Natterbox may also terminate Client’s access to and use of the Services or modify the terms of the Service.
Natterbox monitors AI Service usage to ensure fair access for all clients. Unusual patterns of usage that suggest automated or programmatic overutilization of AI Services may be flagged for review.
Natterbox may implement technical measures to prevent excessive or abusive use of AI Services that could degrade service quality for other clients.
2. Fraudulent Use
Means resupplying or reselling a Service without Natterbox’ prior written consent so that someone else may access, use or commercially exploit the Services or Hardware.
3. Non-Ordinary Use
Means circumstances where Client makes or receives calls and/or makes use of the internet on the Natterbox System in any non-ordinary manner without obtaining Natterbox’s prior written consent, such consent may be reasonable withheld or subject to conditions at Natterbox’s discretion. Non-Ordinary Use also includes:
For fixed line services:
Usage for operating a bulk, power-dialling or ‘robo-call’ business
Usage with handsets, auto-dialler devices, software, or other equipment that have not been approved in writing by Natterbox for use on the System
For mobile services:
Any use of a SIM Card in a SIM Box, GSM Gateway or any device that is used to automatically re-route calls
Usage to menace, harass or injure any person or damage property
Usage in connection with any infringement or violation of any applicable laws, regulations, or codes
Any other activity which would be reasonably regarded as not ordinary use in relation to the Services and Hardware
For AI services:
Systematic extraction of data, content, or training materials from AI Services
Attempts to reverse-engineer, decompile, or otherwise discover the underlying models, algorithms, or training data of the AI Services
Use of AI Services for developing competing AI technologies
Automated or programmatic submission of repetitive queries or tasks to AI Services designed to extract maximum value beyond reasonable business use
Use of AI Services in a manner that places excessive load on Natterbox systems, as determined by Natterbox in its reasonable discretion.
4. Unreasonable Use
“Unreasonable Use” means where Client’s use of the Services and Hardware is considered by Natterbox to:
Be Fraudulent Use
Involve a Non-Ordinary Use
Cause significant System congestion, disruption or otherwise adversely affect the System, or an Underlying Service Provider’s Network or Telecommunications Service Provider’s network
Adversely affect another person’s use of or access to the Services or Hardware, the System, or an Underlying Service Provider’s Network or Telecommunications Service Provider’s network
Link two or more communication devices together for the purposes of providing a permanent or semi-permanent circuit
Involve wholesale use of any Service on the System
Reroute calls to/from the System or the network of another Telecommunications Service Provider
Use Natterbox Service for any other purpose than person-to-person voice communication
Support activities such as, auto dialling, continuous or extensive call forwarding, use of virtual extensions for regular business use, continuous connectivity, fax broadcast, fax blasting, unlawful or unauthorised telemarketing, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process
Exceed a two minute average per voice call of AI-generated responses across a calendar month
5. WIFI Tethering
Unless specifically stated otherwise, Natterbox strongly discourages Client from tethering Client’s devices to a computer or other multimedia device as such tethering can result in excessive charges from carriers which will be passed on to the Client. It is recommended that wherever possible, Client use WIFI to connect a computer or multi-media device directly to the Internet for download.
6. Amendment
Natterbox may amend the terms of this Fair Use Policy at its discretion.