Sometimes you need to be able to report on the current state of the Natterbox User, this allows you to look at active users or licences in a report format.
This is not an article on onboarding or offboarding Natterbox Users, please see this chapter for more information on that.
Field | Field Definition | Field Values |
|---|---|---|
Active | This is how a user can be disabled if they leave the organisation | True, False |
Availability Profile | The availability profile the user has been assigned | Lookup (Availability Profile) |
Availability State | The availability state the user has selected | Lookup (Availability State) |
Cloud PBX | True if the Natterbox User is assigned the Cloud PBX license | True, False |
Contact Centre | True if the Natterbox User is assigned the Contact Centre license | True, False |
Copy to Voicemail Inbox | - | |
Created By | A default Salesforce field used to track who created the record, mostly irrelevant for reporting purposes | |
CTI | True if the Natterbox User is assigned the CTI license | |
Dial List | Assigned Dial List | Lookup (Dial List) |
Email Address | Email address of user, this will be imported from the Salesforce User | |
Email Notification for each Message | - | |
External Id | An alternative id to the Salesforce ID | |
First Name | First Name from Salesforce User | |
Freedom | True if the Natterbox User is assigned the Freedom license | |
Global Calls | - | |
Insight | True if the Natterbox User is assigned the Insight license | |
Last Modified By | A default Salesforce field used to track who last edited the record, mostly irrelevant for reporting purposes | |
Last Name | Last Name from Salesforce User | |
LCRC | - | |
Messages available only via Email | - | |
Mobile | - | |
Name | First Name and Last Name | |
Numbers | - | True, False |
Owner | A default Salesforce field populated with who owns the record, mostly irrelevant for this object | |
PCI | True if the Natterbox User is assigned the PCI license | |
Permission Level | The permission level assigned to the user, it syncs with permission set on the Salesforce User, for more info, see this guide. | Basic, Team Leader, Admin |
Personalised SMS | True if the Natterbox User is assigned the Personalised SMS license | |
Pin | - | |
Recipient Email Address(es) | - | |
Record | True if the Natterbox User is assigned the Record license | |
Salesforce User | Salesforce User that was used to created the Natterbox User | Lookup (Salesforce User) |
Service Cloud Voice | True if the Natterbox User is assigned the Service Cloud Voice license | |
SipDevice | Id of the user’s Webphone | Example: 234203 |
Status | - | |
Track Outbound CTI Device | Used to track outbound CTI | True, False |
Update Remote Availability | Used to update the Availability State in a flow | True, False |
User Extension | 4 digit code used to reach a user internally | 2000, 2001,… |
Voicemail Settings Updated | - | |
WebPhone Disabled | - | |
WebPhone Mode | - |