When encountering issues with the Natterbox mobile app or experiencing persistent problems, it is recommended to contact the Natterbox support team for assistance. The support team may request the diagnostic logs from the mobile app to diagnose and troubleshoot the issue effectively. This guide provides step-by-step instructions on how to access the diagnostics menu and copy the necessary logs.
1. Open the mobile application and double-click on the name located in the top left corner.
2. Scroll down and click "Copy all" to duplicate the App logs, Webphone logs, and Notifier logs.
3. Send these logs on the open support case or create a new case via the Help Center.