If you experience a persistent problem with the Natterbox mobile app, the Natterbox Support team may ask you to provide the app's diagnostic logs so they can investigate the issue. This guide explains how to open the hidden diagnostics menu, export the logs and send them to Support.
How to Extract the Diagnostic Logs
Open the Natterbox mobile app and go to the Home screen, then select the Settings menu.
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On the Settings screen, tap the Natterbox logo in the top-left corner to reveal the hidden developer console.
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In the developer console (code view), locate the Export button in the top-right corner, then tap Export to save the file to your device.
Confirm that the file has been saved to your device under the name Natterbox Logs.
Attach the logs to your open support case, or raise a new case through the Natterbox Help Center.
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Note: When you contact Support, please include your device model, operating system version, and the Natterbox mobile app version alongside the logs, so the team can investigate more quickly.
FAQs
Why does Natterbox Support need my diagnostic logs?
The logs record what the app was doing when the problem occurred, which helps the Support team to diagnose and troubleshoot the issue more effectively.
How do I open the hidden developer console?
On the Settings screen, tap the Natterbox logo in the top-left corner. This reveals the developer console (code view), where the diagnostic logs are displayed.
Where is the exported file saved, and what is it called?
The file is saved to your mobile device under the name Natterbox Logs.
How do I send the logs to Natterbox Support?
Attach the file to your existing support case, or raise a new case through the Natterbox Help Center.