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How to extract diagnostics logs from the Natterbox Mobile app

  • Updated on Aug 26, 2026
  • Published on Jan 3, 2024
  • 1 minute(s) read
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When encountering issues with the Natterbox mobile app or experiencing persistent problems, it is recommended to contact the Natterbox support team for assistance. The support team may request the diagnostic logs from the mobile app to diagnose and troubleshoot the issue effectively. This guide provides step-by-step instructions on how to access the diagnostics menu and copy the necessary logs.

1. Open the Natterbox mobile application and navigate to the Home screen and Select the Settings menu.

Home screen displaying dashboard options and recent calls with settings highlighted.

2. Tap the Natterbox logo located in the top-left corner to reveal the hidden developer console.

Settings page displaying caller ID, permissions, and options to call or sign out.

3. Locate the Export button in the top-right corner of the code view. Then tap Export to save the file to the mobile device.

Log entries showing user data and network status

4. Verify the file saves under the name Natterbox Logs and the saved file into your mobile.

5. Send these logs on the open support case or create a new case via the Help Center.